Question 1

How do I book a skipper?

Accepted Answer

Simply browse our list of skippers, view their profiles, and click the Book Now button. Follow the prompts to complete your booking securely.

Question 2

What is included in the skipper's fee?

Accepted Answer

The fee covers the skipper's professional services for the agreed period. Additional costs such as food, fuel, and port fees are typically not included unless stated otherwise in the skipper's profile.

Question 3

What happens if my skipper cancels?

Accepted Answer

In the rare event of a cancellation, we will help you find a replacement skipper or provide a full refund according to our cancellation policy.

Question 4

How are skippers verified?

Accepted Answer

All skippers undergo a thorough verification process, including license checks, experience validation, and community reviews to ensure your safety and satisfaction.

Question 5

Is my payment secure?

Accepted Answer

Yes, all payments are processed through trusted and secure payment gateways. Your financial information is never shared with skippers or third parties.

Question 6

Can I book multiple skippers for a group trip?

Accepted Answer

If your trip requires more than one skipper, please contact us and we'll help you arrange the perfect crew.

Question 7

How do I sign up as a skipper on SailCrew?

Accepted Answer

To join SailCrew, simply fill out our skipper registration form on the website. You'll be asked to provide basic personal details, a copy of your skipper license, a short bio, and your availability. Once submitted, our team will review your application and get in touch to confirm your profile.

Question 8

What qualifications or licenses do I need to join SailCrew?

Accepted Answer

To work as a skipper through SailCrew, you must hold a valid skipper license with a minimum Category C or equivalent, a VHF certificate, and relevant sailing experience. Additional certifications, such as STCW or sailing instructor licenses, are a plus and can help you stand out to potential clients.

Question 9

How do I get matched with clients?

Accepted Answer

Once your profile is approved and active, clients can browse available skippers based on their destination and travel dates. When a client selects your profile and expresses interest in hiring you, we immediately contact you to confirm your availability. If you’re free for the requested dates, the booking is assigned to you and the client is notified.

Question 10

Can I set my own availability and daily rates?

Accepted Answer

Yes, as a skipper on SailCrew, you are free to set your availability through your calendar and define your daily rates. We may suggest a recommended price range based on market standards to help you stay competitive and increase your chances of getting booked.

Question 11

What kind of trips can I expect to be booked for?

Accepted Answer

Most assignments are week-long charters, typically running from Saturday to Saturday along the Croatian coast. As a skipper, you’ll be informed in advance about the type of boat, period of the charter, departure location, number of people on board, and any additional details related to the trip.

Question 12

Do I need to provide my own boat?

Accepted Answer

No, as a skipper on SailCrew, you are not required to provide your own boat. Clients either already have a boat reserved or will arrange one separately through a charter company. Your responsibility is to safely operate the vessel provided, ensure a pleasant experience for the guests, and take care of standard skipper duties during the trip.

Question 13

How do payments work and when do I get paid?

Accepted Answer

SailCrew works with skippers who operate through a seasonal business (paušalni obrt), a full-time company, or via a student contract. Before your first trip, we’ll agree on the most suitable and legal form of cooperation.

Question 14

Can I decline a trip request if it doesn’t suit me?

Accepted Answer

Yes, you are not obligated to accept every trip request. If you are unavailable or the trip details don’t work for you, simply let us know as soon as possible so we can suggest another skipper to the client.

Question 15

What are my responsibilities as a skipper on SailCrew?

Accepted Answer

As a skipper, your main responsibilities include the safe navigation of the vessel, ensuring guest safety, and maintaining professional communication with clients throughout the trip. For more detailed information, please refer to our Terms and Conditions.

Question 16

What happens if a guest cancels the trip?

Accepted Answer

If a guest cancels the trip, we will notify you as soon as possible. All cancellations are handled according to our Terms and Conditions, which outline the procedure in such cases.

Question 17

What is SailCrew and how can it benefit our charter company?

Accepted Answer

SailCrew is a platform that connects guests with professional skippers for sailing holidays. By partnering with SailCrew, your charter company can gain more visibility and attract clients who are looking for both a boat and a trusted skipper. Our service helps enhance the guest experience while supporting your business with qualified, reliable crew.

Question 18

How do we list our boats or collaborate with SailCrew?

Accepted Answer

SailCrew does not list boats directly. However, we can feature your charter company’s logo on our website with a link to your official site. This allows visitors who are searching for a skipper to easily find and book their boat directly through one of our trusted charter partners, giving your company more visibility and potential bookings.

Question 19

Do we need to pay a fee to be included on SailCrew?

Accepted Answer

No, being listed as a charter partner on SailCrew is completely free. Our goal is to build strong and mutually beneficial relationships with trusted charter companies by helping connect them with clients looking for professional skippers.

Question 20

Can we recommend our own skippers through your platform?

Accepted Answer

Yes, if your company has trusted skippers you'd like to promote, they are welcome to register on SailCrew. Each skipper must create their own profile and go through our standard verification process. Additionally, we can mark them as "verified by your charter company" and display your charter logo on their profile picture, clearly showing their affiliation. These skippers will be given priority for any guest requests related to your boats. If none of your verified skippers are available, we will then search our wider network.

Question 21

How are the skippers on SailCrew selected and verified?

Accepted Answer

All skippers on SailCrew must provide a valid skipper license (minimum Category C), a VHF certificate, and demonstrate relevant experience. We manually review each application and verify the skipper’s credentials before approving their profile. Only verified skippers are visible to clients on the platform.

Question 22

Can our charter fleet be added to the SailCrew system to simplify skipper bookings?

Accepted Answer

Yes. Once we establish a partnership, we create a dedicated profile for your charter company and integrate your full fleet into the SailCrew system. This means that when your team submits a skipper request on behalf of a client, they can simply select the boat from a preloaded dropdown list—no need to manually enter the name, model, or registration. This makes the process faster, more accurate, and ensures that our assigned skippers have all the necessary information from the start.

Question 23

Do we have access to the skipper's contact details once a booking is confirmed?

Accepted Answer

Yes. Within your charter profile on SailCrew, you will have access to an overview of all skipper bookings and their current status. For each confirmed booking, you’ll be able to see the skipper’s name, phone number, and email address. If you need to contact the skipper directly for any reason, you are free to do so.

Question 24

Is SailCrew responsible for the skipper’s behavior on board?

Accepted Answer

Skippers on SailCrew are independent professionals who are fully licensed and verified before being listed on the platform. Before each charter, the skipper signs an individual agreement for that specific trip and is required to adhere to all rules and responsibilities outlined in that agreement. The skipper is responsible for their own behavior and obligations during the trip. For more details on skipper responsibilities and guest interaction, please refer to our Terms and Conditions.

Question 25

What if a guest has issues with the skipper during the charter?

Accepted Answer

If a guest reports any issues with a skipper during the charter, we take it seriously. SailCrew will review the situation carefully, gather feedback from both the guest and the skipper, and, if needed, consult with the charter company. One of the possible solutions is to assign a replacement skipper, ensuring the charter can continue smoothly and the client remains satisfied. Depending on the severity of the issue, additional measures may include a warning, temporary suspension, or removal of the skipper from the platform.

Question 26

How do we reach SailCrew if we want to partner or resolve an issue?

Accepted Answer

You can reach SailCrew by clicking on the "Contact" section on our website, where you’ll find our direct email address. Additionally, there is a “How Can We Assist You?” form designed specifically for charter companies, where you can easily ask questions, request support, or express interest in becoming a partner. Our team will respond as soon as possible to ensure smooth and efficient communication.

Frequently Asked Questions

For Users

For Skippers

For Charter Companies

Still have questions?