As a condition for using this platform, you guarantee that (i) you are at least 18 years old and (ii) you possess the legal authority to enter into a binding legal agreement. SailCrew d.o.o. reserves the right to deny any person access to this platform and to the services we provide. These terms and conditions, which may be amended from time to time, apply to all our services that are directly or indirectly (via intermediaries) available online, through any mobile device, by e-mail, or by telephone. By accessing, browsing, and using our website or any of our applications via any platform (collectively referred to as the "platform") and/or by completing a booking, you confirm that you have read, understood, and accepted the terms and conditions set out below (including the Privacy Policy and Cookie Policy).
Terms of Use – Skipper Hire
1. Services We Provide
SailCrew provides skipper-hire services (boat captains) for private and business purposes, including but not limited to: Hiring a skipper to operate a vessel at sea, Organising voyages, tours, or events on board. All skippers who provide services through us are certified, qualified, and hold all required licences under the laws and regulations of the Republic of Croatia.
2. Obligations of the User
Conduct on board: The user is responsible for safe and responsible behaviour on the vessel. All participants must follow the skipper's instructions and comply with all safety rules and regulations. Safety rules: The user is required to wear appropriate safety equipment if the skipper determines that such equipment is necessary. At the skipper's request, the user must wear life jackets or other safety devices. The user must enter accurate information about the trip and all requirements when posting or booking a service. The user must behave respectfully and responsibly towards the skipper and refrain from any illegal or dangerous behaviour while on board. The user must be punctual and adhere to the agreed schedule. In all safety-related matters, the user is required to follow the skipper's instructions. All payments for services must be made exclusively through the SailCrew platform. Any inappropriate behaviour, disputes, or safety issues must be reported to SailCrew d.o.o.
3. Booking and Payment
Booking: All skipper-hire bookings must be confirmed through our website, by e-mail, or by telephone. To confirm a booking, it is necessary to pay a deposit or the full amount of the service, depending on prior agreement. Payment: The price of hiring a skipper will be clearly stated on the website or in the offer. Payment must be made in advance or within the agreed deadlines. Payment can be made by bank transfer, credit card, or other methods supported by SailCrew.
Refund policy: Users may cancel a confirmed skipper booking at any time. If cancellation is made 30 days or more before the scheduled start of the booking, the user is entitled to a full refund. If cancellation is made fewer than 30 days before the start date, a refund is not possible. All cancellations must be made through the SailCrew platform in order to be valid and for the user to be eligible for a refund. In the event of cancellation by the skipper, the user will receive a full refund or be offered a replacement skipper, depending on availability.
4. Consent to Recording and Photography
Users agree that, during the voyage, they may be recorded or photographed by SailCrew or our partners for promotional purposes, without any additional compensation. If a user does not wish to be recorded or photographed, they are obliged to inform the skipper before the start of the voyage.
5. Benefits and Discounts
Discounts: From time to time, we offer discounts or promotional campaigns for skipper-hire services. All discounts and promotions must be used in accordance with the terms clearly stated in the relevant offer or promotion.
6. Rights and Obligations of SailCrew
Amendments to the Terms: SailCrew reserves the right to amend these terms at any time. All changes will be published on our website, and users will be informed of any updates. Right of Access to Data: In accordance with applicable legislation, users have the right to access their personal data that we collect in the course of the booking process. Details on the processing of personal data can be found in our Privacy Policy.
6. Rights and Obligations of Skippers
The skipper is obliged to provide accurate and up-to-date personal and professional information, including certificates, experience, and availability. The skipper must hold a valid licence, valid insurance, and all necessary certificates required to perform the job and navigate in the designated areas. The skipper is obliged to arrive on time and perform the service for the agreed duration, except in cases of justified necessity. The skipper is expected to behave professionally and courteously towards all clients and crew members and to comply with all maritime laws and safety regulations. It is strictly forbidden to operate the vessel under the influence of alcohol or drugs.
The skipper must communicate clearly with the user before, during, and after the trip, as necessary. The skipper is also obliged to keep the vessel clean, safe, and in good condition throughout the duration of the service and to immediately report any incidents, accidents, or safety threats to SailCrew d.o.o. The skipper must have an ensured sleeping place on board – ideally a separate cabin, but alternatively sleeping in the saloon of the sailing yacht is possible if no other option is available. The skipper is entitled to: Use of the onboard toilet (WC); A minimum of 8 hours of sleep per day; Not being woken before 7:00 a.m., unless otherwise agreed in advance; Time for personal needs in the morning (coffee, toilet, shower) of 1 hour. The skipper is entitled to three meals per day, of which at least one must be a hot meal. Navigation is limited to a maximum of 7 hours per day.
7. Dispute Resolution (via SailCrew d.o.o.)
All disputes, including cancellations, no-shows, unprofessional behaviour, misrepresentation, or safety threats, will be resolved exclusively through SailCrew d.o.o. Users and skippers undertake to fully cooperate during the dispute resolution process, including providing the requested documentation or statements. SailCrew d.o.o. will review all relevant evidence and make a final decision on the resolution of the dispute. The decision of SailCrew d.o.o. is final and binding on all parties. Any breach of the rules may result in the removal of the user or skipper from the platform.
Contact
For any questions, comments, or requests, you can contact us at: E-mail: info@sail-crew.com. By using our skipper-hire services, you confirm that you have read, understood, and accepted these terms. If you have any questions or uncertainties regarding these terms, please contact us before making a booking.
Privacy and Cookies
SailCrew respects your privacy. Please refer to our Privacy Policy for further information.
Privacy Policy – SailCrew
SailCrew provides skipper and crew engagement services in the territory of the Republic of Croatia through its website and application, as well as via other online platforms, including partner websites and social networks. Your privacy is extremely important to us and we take it very seriously. We always act in the best interests of our users and are transparent about how we process your personal data.
Changes to the Privacy Policy
From time to time, we may update this Privacy Policy. We recommend that you visit this page regularly in order to stay informed about any changes. If changes occur that directly affect your rights (e.g. regarding the GDPR), we will inform you in a timely manner before the start of any new processing activities. If you do not agree with the stated terms, we recommend that you stop using our services.
What Personal Data Does SailCrew d.o.o. Collect?
By logging in or registering your user account on our Platform, i.e. for creating a profile used for our services and for storing your profile data (profile picture, short biography, certificates, licences, personal preferences and requirements, qualifications, usage history, etc.), we may collect three basic categories of data: Data that you as a skipper or other crew member provide for the purpose of advertising and contracting services; Data that we obtain when you as a client use our services; Data that we obtain from third parties.
Why Does SailCrew d.o.o. Collect and Use Personal Data?
Unless otherwise stated, all data explicitly requested by SailCrew d.o.o. is mandatory, and failure to provide such data may prevent SailCrew d.o.o. from entering into and providing its services. Our aim is to ensure that you can use our service smoothly and professionally. Personal data is used in order for us to contact you, improve our service, and avoid unnecessary interruptions.
Legal Basis for the Processing of Personal Data
SailCrew collects and processes users' personal data in accordance with the General Data Protection Regulation (GDPR). The legal bases include: Consent – Article 6(1)(a) GDPR; Contract – Article 6(1)(b) GDPR; Legal Obligation – Article 6(1)(c) GDPR; Legitimate Interest – Article 6(1)(f) GDPR. Transfer of Data Outside the European Union: SailCrew uses services of third parties that may process personal data outside the European Union, including Stripe, Inc. (United States of America) for payment processing.
Security of Personal Data
SailCrew d.o.o. is the data controller with regard to personal data under this Privacy Policy. Your personal data is not stored offline nor printed. All data is encrypted and protected on our servers, and access is granted only to authorised persons. We implement technical and organisational security measures and limit access to data in accordance with the principle of least necessary access.
Rights of Data Subjects
The rights granted to data subjects under the General Data Protection Regulation include: Right of access, Right to rectification, Right to erasure ("right to be forgotten"), Right to restriction of processing, Right to data portability, Right to object. You may request access to your personal data by sending a request to: info@sail-crew.com.
Cookie Policy – SailCrew d.o.o.
When using our online services, cookies and other tracking technologies may be used in various ways. These technologies are used by us or by our partners, including advertisers and third parties. Cookies are small text files that we place on your device when you visit our website. By accessing your data collected via web cookies, we track your use of our website or application so that we can adapt our website to provide a better and simpler user experience in the future.
How do we use cookies?
Strictly necessary cookies are essential for the functioning of the website and cannot be switched off in our systems. Preference cookies enable the website to remember information that changes the way the website behaves or looks. Analytics/statistical cookies allow us to count visits, usage, and traffic sources so that we can measure and improve the performance of our website. All information collected by these cookies is aggregated and anonymised.